FAQS
Read our general FAQS about treatment at our aesthetic skin clinic.
What will we discuss at the assessment?
The assessment is a chance for you to ask any questions about any of the treatments and have them answered. We will discuss what your main concerns are and how we can minimise these and meet your expectations.
Do I have to book a treatment at my assessment?
No. There is no obligation to book a treatment at any point during the assessment. We offer a cooling-off period so that you can have time to think and process any treatment. If you would like to book a treatment, you can do so.
Will my information be kept confidential?
Yes, we follow GDPR guidelines and will only share your information if you tell us to e.g. consent for using images on social media and marketing is asked on your consent form before every procedure.
What is a cooling off period?
This is when you are given time to process the information provided to you about a treatment or a bespoke plan before purchase.
What if I can't make my appointment?
We have a 48-hour cancellation policy whereby your booking fee can be refunded. If cancelled after this, booking fee will be lost.
What age do I have to be to book treatments?
For skin treatments, we can help people over the age of 16 with parental consent. For all injectable treatments, you must be at least 18 years old. If you look under 25 we will ask for ID so please be sure to bring this with you. Failure to bring this means that we will not be able to carry out any treatment.
What if I have a complication?
Nurse Dawn will explain any potential complications prior to treatment. In the event of a complication, you will be treated as soon as possible and supported until it is resolved.
How can I pay?
Booking fees must be paid prior to any appointment to secure it. The remaining balance can then be paid by card or cash at the clinic.
Can I bring my child to my appointment?
Unfortunately we are not permitted to allow children 0-16years within our clinic unless they have someone to supervise them in our waiting area (not the person having treatment).